Who we are:
eShare is a leading provider of enterprise software solutions for file sharing and content collaboration with external parties using Microsoft 365. We enable organizations to engage their clients, partners and suppliers easily and securely using the productivity tools and workflows users are already familiar with – Teams, SharePoint Online, Outlook and OneDrive. Our solutions make customer experience and file-based workflow transformation practical through the easy, secure, and collaborative sharing of essential data with customers, suppliers, and partners.
Where are we headed?
We are building the ability for employees and their partners, clients and customers to collaborate transparently, and therefore become more satisfied with their work, byextending all investments in M365 towards external file sharing in a seamlesslyintegrated way. A workplace solution that enables better internal and externalcollaboration while allowing companies to implement a variety of permissivepolicies, (not just all or nothing) while effectively upholding their securitystrategy and regulation requirements.
Key Responsibilities:
· Deployment and Implementation: Lead the deployment of SaaS products for eShare customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing.Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation.
· Project Planning: Lead the effort for requirements gathering for customer engagements. Develop and maintain comprehensive project schedule outlining tasks, timelines, and dependencies using Smartsheet.
· Project Monitoring: Monitor and manage project issues using M365 tools. Collaborate with cross-functional teams to monitor project scope, goals, and deliverables. Proactively monitor project progress according to agreed-upon project timelines.
· Risk Management: Identify potential risks, escalate appropriately and assisting with the development of mitigation strategies.Proactively address challenges to keep projects on track and within scope.
· Communication: Serve as the primary point of contact for eShare customers. Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership.Provide regular project status updates, addressing concerns and ensuring accuracy and transparency.
· Product Expertise: Possess a deep understanding of SaaS products and M365 technologies. Work closely with development and product support teams to ensure all requirements align with project objectives.
· Documentation: Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes.
Qualifications:
· Bachelor’s degree in information technology or related field.
· Minimum of 2 years’ experience in product/technical program management, project planning or product development.
· 1-2 years of experience in project management with SaaS or PaaS solutions.
· Proven experience managing technical projects, specifically SaaS implementations.
· Experience with managing projects with deployments in cloud-based environments such as Microsoft Azure.
· Experience with project management tools.
· Excellent communication, leadership, and interpersonal skills.
· Ability to balance technical and business considerations for effective project delivery.
· Experience working in a startup environment or in a scaling division within a larger organization.
· Excellent communication skills, with the ability to present complex ideas clearly and persuasively.
· Exceptional critical thinking and problem-solving skills.
· Demonstrated ability to communicate with both technical and non-technical stakeholders.
Leadership Expectations:
· Ability to communicate clearly and directly with others to help address concerns or issues.
· Help management to identify and solve problems that arise within the team, and escalate issues as needed.
· Understand and empathize with their team members' situations and feelings, building a positive and supportive work environment.
· Manage their time effectively, setting priorities, and managing multiple tasks and work streams simultaneously.
· Make decisions that are in the best interest of the team and the organization, considering the perspectives of all stakeholders and balancing competing priorities.
· Help their team members prioritize their work to ensure that goals are achieved on time.
· Take part in leadership training around emotional intelligence, communication, feedback, and other relevant programs to help build leadership skills.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your resume and cover letter to careers@eshare.com